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Returns

If your item is unworn and in the same condition that you received it and has original tags still intact, you can return it within 30 days after receiving your purchase. Gift cards can not be returned.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over 100€, you should consider using a trackable shipping service or purchasing shipping insurance. 

 

Send your package to the following address:

Gaja Hanzel, samozaposlena v kulturi - oblikovalka

Pod Sedovnikom 17

6210 Sežana

Slovenija, EU

 

If you have any further questions, please send us an email to gaja@fibygaja.com



Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.



Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at gaja@fibygaja.com.



Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at gaja@fibygaja.com and send your item to: Gaja Hanzel, samozaposlena v kulturi - oblikovalka, Pod Sedovnikom, 17, 6210 Sežana, Slovenija.